Customer Experience at the Checkout

Recorded on: Sep 02, 2026

30 Mins

The final few minutes of a sale can shape the customer’s entire experience.

Watch this on-demand session to see how promotions, coupons, gift cards and customer-facing displays make checkout clearer for customers and easier for store teams.

Why Watch?

A better checkout is about more than speed

Customers expect the right price, the right offer and a clear view of what they are paying. When an offer does not apply correctly or savings are difficult to understand, even a quick transaction can leave a poor impression.

This session looks at how retailers can make checkout more accurate, transparent and consistent across stores.

What We Covered

  • Promotions and coupons at checkout: See how discounts, quantity offers and coupons can be applied accurately during a transaction.

  • Gift cards and store credit: Understand how gift cards can be sold, recharged and redeemed, and how store credit can be managed following a return.

  • A clearer customer experience: Explore how customer-facing displays can show basket items, discounts, savings and the final amount before payment.

Presented by

Manish Chaturvedi

Vice President – Product Marketing

On-Demand Webinar

The on-demand recording is now available

In the session, we looked at how promotions, coupons, gift cards, store credit and customer-facing displays come together during a retail transaction.