iVendNext for travel retail and duty free

A duty-free store is a shop that sells only to passengers.

iVendNext runs the shop: the counters, the stockroom, prices, promotions and loyalty. Small apps from our library add what an airport store asks for: the boarding pass on every sale, each passenger's allowance, the age check. You keep the ERP you already own, and you take only the parts your stores need.

The boarding passThe flight and the dayThe allowanceThe ID at the scanThe receipt for your market

1The picture

We run the shop. Small apps carry the passenger.

Most of a duty-free store is a busy shop: fragrance, beauty, liquor, tobacco and confectionery, many counters and a queue that rises before every departure. iVendNext runs all of it on one till and one back office. What an airport adds is the passenger. The cashier scans the boarding pass into the sale, and when the cashier presses Pay, a small app checks the flight, the day and the passenger's allowance, counting what was already bought on the same pass.

Your ERP keeps the books, beside us. Around it all is the work that makes it yours: setting it up, hosting it, and building what your stores need on top of our apps. An iVendNext partner can do that for you, or your own team can. What we are still building is named as being built; everything else is in use today.

Your ERP stays where it is. The POS app sits on the shop, and its sale details, checks and receipt layouts are where the duty-free apps plug in. Inside the dashed line is what your iVendNext partner, or your own team, sets up and extends.

2What iVendNext offers

A menu, not a bundle

Each app is its own card in the App library. Take the ones your stores need and leave the rest. The duty-free apps are free to install, and there is no separate price for travel retail. Loyalty and counter hardware are installed with a key from iVendNext, which your partner adds.

Duty-free allowance and boarding pass

Every airport sale carries a boarding pass, and no passenger buys past the allowance.

The cashier scans the boarding pass into the sale. No pass, a pass that cannot be read, or a flight from another airport or on another day is refused with the reason.
An allowance on each item group, such as 4 litres of spirits, counted with the passenger's earlier sales on the same pass; returns give theirs back.
Each item counts in its group's measure: 0.75 for a 75 cl bottle, 200 for a carton.

Who uses it: The cashier scans the pass; the item manager sets the allowances; the store's administrator sets your airports.
Where it runs: At every Pay the sale and its boarding pass go to a service iVendNext hosts. It reads your settings, items and the passenger's earlier sales on that pass, and writes nothing.

Made for travel retail

Members-only check before payment

Some items are only for your members, and a big sale needs ID.

At Pay, a sale with a members-only item is refused for a customer who is not a member.
On a sale at or above your ID limit, the till asks the cashier whether the customer has shown ID.
Your rules are kept in your own back office: a members-only item or item group, a member customer group, an ID limit.

Who uses it: The retail manager sets the rules; the cashier answers at Pay.
Where it runs: At Pay the priced basket goes to a service iVendNext hosts, which reads your rules and writes nothing.

A receipt for your market

The receipt carries what your market's tax rules ask for.

Each till prints the receipt layout you choose for it.
One example in the App library today: the UAE tax invoice receipt, every label in English beside Arabic, with your tax registration number, each line's VAT rate and the taxable value at each rate.
A return prints as a tax credit note with the original invoice's number.

Who uses it: The cashier; the retail manager chooses it on each till.
Where it runs: A print layout inside your own site. Have your tax adviser check it against the rules that apply to you.

Age-restricted sale check

ID is asked at the scan of alcohol or tobacco, and Pay is refused without it.

An age on each item group, such as alcohol 18, or on one item.
At the scan the till shows the date of birth to compare with the ID, and records the check on the sale.
At Pay a restricted line the check does not cover is refused.

Who uses it: The cashier; the item manager sets the ages.
Where it runs: The check runs on a service iVendNext hosts. It writes nothing, and no date of birth or ID number is kept.

Shared with liquor, grocery, pharmacy and hospitality

iVendNext Loyalty

Travellers come back, and their points follow them from the airport to the city.

Each member is one of your customers, enrolled in a loyalty plan.
Points build up from purchases by rules you set, and the cashier sees the balance during the sale.

Who uses it: The cashier and the marketing manager.
Delivered: Needs a key from iVendNext; your partner adds it to your site.

Counter hardware

The drawer, the receipt printer and the customer display work with the till.

Receipts print on the counter's own printer, with no print window.
The customer display shows your welcome, sale and thank-you lines.

Who uses it: The cashier; set up by the shop administrator.
Delivered: Needs a key from iVendNext; your partner adds it and tries your own hardware with you before you go live.

Built into iVendNext POS

These are part of the till itself, built for every industry and switched on in your settings.

Sale details

A value the cashier records on the sale, such as the boarding pass, kept on the sale and copied onto its return.

Checks at the scan and before Pay

The places an app answers the till: the age check at the scan, the allowance and members-only checks before Pay.

Receipt layouts

Each till prints the layout set for it, so a store can print a receipt laid out for its market, such as the UAE tax invoice.

Selling offline

Supported sales carry on when the connection drops. When the allowance or age check cannot answer, the sale goes on and is flagged for review.

Being built into the till

Regulated stock register

The books your law asks you to keep of regulated stock, written as you sell and receive: one line with each sale or receipt, numbered, with a running balance, never edited. Each market's books are set up as data.

The app map. The age check was built for liquor, grocery, pharmacy and hospitality too, and a duty-free store uses it as it is.

What your duty-free store uses straight from the shop

Most of a duty-free store is the shop. These parts are live today and are set up, not rebuilt.

Item groups as a treeSpirits, wine, tobacco, fragrance and the rest, each group with its own allowance or age.
Units and measuresBottles, cartons and packs, each with its own unit.
Stock and transfersStock in every store, and moves between them.
Prices and promotionsPrice lists and your own offers, worked out at the till.
Returns and exchangesA return made from the sale keeps its boarding pass.
Purchasing and goods-inOrders to your suppliers, received store by store.
Many stores, one systemAirport stores and city stores in the same back office.
Permissions and auditTill profiles, roles, a manager's approval, the audit trail.
Library apps duty-free stores often addTill guard rules, coupon rules, payment method rules, the handheld.

3Which airport store are you?

Four airport stores, four starting points

No store needs every part. Start from the one closest to yours, then add or drop apps against your own list of requirements.

	A departures duty-free store	An arrivals duty-free store	An airport specialty store	A chain with airport and city stores
Apps
Duty-free allowance and boarding pass	Yes. Passengers flying out today or tomorrow	Yes. The pass of the flight just landed	Where you sell within an allowance	Yes. On the airport stores' tills only
Age-restricted sale check	Yes. Spirits, wine and tobacco	Yes	Where alcohol or tobacco is sold	Yes
Members-only check	For members-only items and ID on large sales	Optional	Optional	For members-only items and ID on large sales
A receipt for your market	Where your market asks for its own layout	Where your market asks for its own layout	Where your market asks for its own layout	Where your market asks for its own layout
Loyalty	Optional	Optional	Yes	Yes. One member in every store
Settings in the shop
Your airports and their time	Yes. Departing	Yes. Arriving	With the allowance app	Yes. For the airport stores
Allowances on item groups	Yes. Spirits, tobacco	Yes	Usually not	Airport stores' groups
Item measures in litres and cigarettes	Yes	Yes	Usually not	Yes
Price lists and promotions	Yes	Yes	Yes	Yes. Airport prices apart from city prices
What your partner, or your team, adds
Set-up and extensions	Airports, allowances, the ERP link, training	Airports, allowances, the ERP link, training	Set-up, data and training	Airport and city stores, the ERP link, store-by-store go-live
Tips	Put each allowance on the top group, such as spirits, so every group below it counts	Give every bottle size and carton its measure before go-live	Start with the age check and loyalty	Ask for the boarding pass only on the airport stores' tills

4How you get started

From the first conversation to a live store

An iVendNext partner in your region usually runs these steps with you; a team with its own developers can run them itself. iVendNext gives the product, the apps and the guides at every step.

Fit check. Put your own list of requirements against the menu in section 2. What the apps meet unchanged is ready; the rest is set-up or an extension.
Set up the shop. Stores, tills, prices and users, as for any retailer. Link your ERP: iVendNext connects to SAP Business One, SAP S/4HANA, Acumatica, NetSuite and Sage X3, and your partner connects any other ERP with the partner kit.
Make it duty free. Your airports, whether you sell to departing or arriving passengers, and the airport's hours from UTC; an allowance and its measure on each limited item group; an age on each restricted group.
Hardware. Scanners that read boarding passes and barcodes at each counter; cash drawers, receipt printers and customer displays through the counter hardware app. Try your own hardware with your partner before you go live.
Install the apps from the App library: the duty-free allowance, the age check, the members-only check and your market's receipt. Switch the allowance check on for your airport stores' tills only.
Load the data. Items with their units, barcodes and measures, such as 0.75 for a 75 cl bottle; item groups with their allowances and ages; your members-only rules.
Train and go live, store by store: cashiers, supervisors, the stockroom, store managers.
Day to day. Your partner supports what it delivers. We support the product.

Make it yours

Our apps are the version most duty-free stores need. When yours works differently, your iVendNext partner, or your own developers, can copy any of our free apps, change it and build what your stores need on top. What is built for you is yours.

Passenger categories

Transit passengers, aircraft crew and airport staff told apart at the till, each with its own rules.

A version for your concession

Your own allowance rules, built from our allowance app.

Reports by flight

Sales by flight, route or airline, in the shape your airport and your buyers ask for.

Border and ferry stores

A check for the travel document your store sells against, built the same way as the boarding pass check.

Links to your other systems

The airport's concession reporting, an airline's loyalty programme, your suppliers.

Hosting and support

Your services run and supported near you.

5Why iVendNext

Why duty-free retailers choose iVendNext

Each reason carries its evidence.

The allowance checked where the money is taken

The check runs when the cashier presses Pay, on the whole sale, with everything the passenger already bought on the same boarding pass. A sale over the allowance is stopped with the words the cashier needs: what to take off.

The duty-free allowance and boarding pass app.

Every sale tied to its boarding pass

The pass is kept on the sale and on any return made from it, beside the age check the cashier recorded.

The till's sale details.

One till for every counter

The same till runs the main counter, a tablet at a promotion stand and a phone on the shop floor, in airport and city stores alike. Staff train once.

iVendNext POS, one app for phone, tablet and counter.

Keep your ERP

iVendNext is the retail layer beside your ERP. It connects to SAP Business One, SAP S/4HANA, Acumatica, NetSuite and Sage X3, and your partner connects any other ERP, a regional one included, with the iVendNext partner kit.

Our ERP connectors and the partner kit.

Free apps, open to build on

The duty-free apps are free to install, and there is no separate price for travel retail. Their code is open: your partner, or your own developers, can copy and extend them for the way your stores work.

Our App library and kit terms.

Selling goes on when the line drops

Supported sales carry on when the connection is lost and synchronise when it returns. A sale whose allowance check cannot answer goes through and is flagged for review.

The till's offline selling; the allowance app.

6What we are building

Being built

In the order we are building them.

1
The regulated stock register
The books your law asks you to keep of regulated stock, such as liquor and tobacco, written by the till and the back office as you sell and receive: one line with each sale or receipt, numbered without a gap, with a running balance, never edited. Each market's books are set up as data, so a new market needs no new software.

The library keeps growing, and anything else your partner or your own team can build with the iVendNext partner kit.

Talk to us about your duty-free stores

Tell us how your airport stores work. We will show you the till, the boarding pass and allowance check, and the iVendNext partner who can set it up near you.

Schedule Demo

Building retail solutions for travel retail? Talk to our partner team.

The App library for duty-free stores Guides for duty-free stores Recipes for developers

As of 24 October 2026.