An optical store sells a product made for one pair of eyes.
iVendNext runs the shop: the till, frames and stock, prices, loyalty and returns. One app from our library adds the eye prescription and the lab order, and holds the lens rule at the till. You keep the ERP you already own, and your partner, or your own team, sets it up.
We run the shop. One app carries the eye test.
Most of an optical store is a shop: frames by model, colour and size, contact lenses and solutions, prices, promotions, loyalty and returns. iVendNext runs all of it on one till and one back office. What optical adds is a record no other shop keeps: the customer's eye prescription, and the lab job that turns it into a pair of glasses. One app from our library keeps both in your back office and holds one rule at the till: lenses are sold only against a prescription in date.
Your ERP keeps the books, beside us. Around it all is the work that makes it yours: setting it up, hosting it, linking your labs, and building what your chain needs on top of our apps. An iVendNext partner can do that for you, or your own team can. What we are still building is named as being built; everything else is in use today.
Your ERP stays where it is, and your labs get the job sheet they need. The POS app sits on the shop, and its checks and records are where the optical app plugs in. Inside the dashed line is what your iVendNext partner, or your own team, sets up and extends.
A menu, not a bundle
Each app is its own card in the App library. Take the ones your stores need. The optical app is free to install, and there is no separate price for optical.
In the App library
The lens rule at Pay
Optical prescriptions and lab ordersLenses are sold at the till only against a prescription in date.
- Mark your lens groups: spectacle lenses need a spectacle prescription, contact lenses a contact lens one; plano lenses can be marked not needed.
- At Pay, a marked line is refused when the customer has no prescription of its kind in date, and the cashier reads which line and why.
- Switched on for the tills you choose.
- Who uses it
- The cashier; your administrator marks the lens groups.
- Where it runs
- At each Pay, the sale's priced basket goes to a service iVendNext hosts in the United States. It asks your iVendNext only which kind of prescription the customer has and until when, never a lens value, and writes nothing.
Lab orders
Optical prescriptions and lab ordersEvery pair of glasses followed from the order to the customer's hands.
- Made from the prescription, its values copied, with the lab, frame, lenses, coatings, fitting heights and the store to collect at.
- Ordered, sent to the lab, ready to collect, collected, or sent back to the lab for a remake.
- A job sheet to print for the lab, and a list of the orders to chase, the oldest due first.
- Who uses it
- Store staff make and move the orders and hand the glasses over.
- Where it lives
- In your own iVendNext back office.
Post-sale feedback
Hear how the fitting went, store by store.
- A manager presses Send feedback requests; each recent customer gets your own message with a link to three answers and a comment.
- The answers land in your iVendNext, with a report by store. Walk-in customers are never asked.
- Who uses it
- The store manager and the retail manager.
- Where it runs
- Each press goes to a service iVendNext hosts in the United States, which reads your till sales and customers' contacts and writes the requests; customers' answers pass through it.
Serves every industry
Eye prescriptions
Optical prescriptions and lab ordersEvery customer's eye test, on file in every store.
- Spectacles or contact lenses, the test date and the last day it is valid.
- Each eye's sphere, cylinder, axis, addition and prism, the pupil distances, a contact lens fit, notes, and a scan of another practice's prescription.
- Listed on the customer's record, beside their lab orders.
- Who uses it
- Your optometrists write them; store staff read them.
- Where it lives
- In your own iVendNext back office.
Being built
Third-party payer
A customer with a vision plan pays only their share.
- Payers, plans, the items they cover and their members are records you fill.
- The plan's rules are data: a co-pay percentage, a limit per sale, a cap on the co-pay. The two shares always add up to the sale.
- Claims are built from the sales, sent as a claims file, and matched to the plan's payment.
- Who uses it
- The cashier at the tender; the claims clerk in the back office.
Shared with pharmacy, and with company staff accounts
Built into iVendNext POS
These are part of the till itself, built for every industry.
Deposits on an order
A deposit taken when the glasses are ordered, the rest paid when they are collected.
Returns and exchanges
At the same till, with the lens rule judging only what an exchange sells.
Offline selling
Supported sales carry on when the connection drops; lens lines sold then are flagged for review.
Being built into the till
The payer at the tender
The plan's share booked as owed by the plan, the split and the claim reference on the receipt, and the plan's share given back on a return.
The app map. One app carries the eye test, the lab order and the lens rule; the payer, dashed, is being built and serves pharmacy as well.
What your optical store uses straight from the shop
Most of an optical store is the shop. These parts are live today and are set up, not rebuilt.
- Frames by model, colour and sizeOne frame model with its colours and sizes, each with its own stock.
- Item groupsFrames, spectacle lenses, contact lenses, solutions and accessories, each marked for the lens rule or not.
- CustomersOne record per customer, with their prescriptions, lab orders and purchases.
- Your own noticesAn e-mail when glasses are ready to collect, or before an eye test is due, from the dates the app keeps.
- Prices and promotionsYour own offers on frames and accessories, worked out at the till.
- Transfers between storesFrames and contact lenses moved to the store that sells them.
- Central purchasingStore demand combined into purchase orders, received store by store.
- Permissions and auditWho may write a prescription, who may read one, and the audit trail.
- Library apps optical stores often addLoyalty, the handheld, WhatsApp messages, counter hardware.
Four optical retailers, four starting points
No store needs every part. Start from the one closest to yours, then add or drop parts against your own list of requirements.
| An independent optician | An optical chain | An optical counter in a larger store | A contact lens and eyewear store | |
|---|---|---|---|---|
| Apps | ||||
| Eye prescriptions and lab orders | Yes | Yes. One record read in every store | Yes | Yes. Contact lens prescriptions |
| The lens rule at Pay | Yes | Yes. Every optical till | Yes. The optical counter's tills only | Yes. Contact lenses only |
| Post-sale feedback | Optional | Yes. Answers by store | Optional | Optional |
| Loyalty | Optional | Yes | The store's own loyalty | Yes. Repeat lens buyers |
| Settings in the shop | ||||
| Lens groups marked | Yes | Yes | Yes | Contact lenses |
| Frames by model, colour and size | Yes | Yes | Yes | Sunglasses |
| Deposits on orders | Yes | Yes | Yes | Usually not |
| Central purchasing and transfers | One store | Yes. Frames moved to where they sell | With the store's own buying | Yes |
| What your partner, or your team, adds | ||||
| Set-up and extensions | Set-up, data and training | Links to your labs, store-by-store go-live, the ERP link | The optical counter's tills inside the store's set-up | Repeat lens orders, your web shop |
| Tips | Enter current customers' prescriptions before go-live | Agree one lab order routine across stores | Switch the lens rule on only for the optical tills | Mark plano and cosmetic lenses not needed |
From the first conversation to a live store
An iVendNext partner in your region usually runs these steps with you; a team with its own developers can run them itself. iVendNext gives the product, the apps and the guides at every step.
- Fit check. Put your own list of requirements against the menu in section 2. What the app meets unchanged is ready; the rest is set-up or an extension.
- Set up the shop. Stores, tills, prices and users, as for any retailer. Link your ERP: iVendNext connects to SAP Business One, SAP S/4HANA, Acumatica, NetSuite and Sage X3, and your partner connects any other ERP with the partner kit.
- Make it optical. Frames with their colours and sizes; item groups for frames, spectacle lenses, contact lenses and solutions; your labs as suppliers; the people who write prescriptions and the people who read them.
- Hardware. Scanners at each counter; cash drawers, receipt printers and customer displays through the counter hardware app; a printer for the job sheets. Try your own hardware with your partner before you go live.
- Install the app from the App library: optical prescriptions and lab orders. Mark your lens groups, and switch the lens rule on for your optical tills.
- Load the data. Items with their barcodes, customers and their current prescriptions, and the lab jobs still open.
- Train and go live, store by store: optometrists, dispensing staff, cashiers, store managers.
- Day to day. Your partner supports what it delivers. We support the product.
Make it yours
Our app is the version most optical stores need. When yours works differently, your iVendNext partner, or your own developers, can copy it, change it and build what your chain needs on top. What is built for you is yours.
Your lab's own system
Each lab order sent to the lab's ordering system, and its status read back.
Your country's prescription
Extra fields your market asks for, such as a registration body, a near-vision line or a child's myopia care.
Your own lens rule
A warning instead of a refusal for spectacles, or a contact lens fitting newer than a year.
Repeat contact lens orders
A customer's lenses reordered on their own schedule.
Hosting near you
The app's service run on your partner's own server, in your region.
Why optical retailers choose iVendNext
Each reason carries its evidence.
From the eye test to collection, on one record
The prescription, the lab order made from it and the sale it belongs to sit on the customer's record, read the same way in every store.
The optical prescriptions and lab orders app.
The lens rule held at the till
A lens line is paid only against a prescription of its kind in date, and the cashier reads which line and why when it is not. Frames, sunglasses and solutions sell as always.
The app's check at Pay, on the tills you choose.
The prescription stays yours
Prescriptions live in your own iVendNext. At each Pay, the sale's priced basket goes to the check, which asks only which kind of prescription the customer has and until when, never a lens value, and writes nothing.
The app's card in the App library, which names the service and what it reads.
One till for every counter
The same till runs an optician's counter, an optical counter inside a pharmacy or a department store, a tablet in the fitting area and a phone. Staff train once.
iVendNext POS, one app for phone, tablet and counter.
Keep your ERP
iVendNext is the retail layer beside your ERP. It connects to SAP Business One, SAP S/4HANA, Acumatica, NetSuite and Sage X3, and your partner connects any other ERP, a regional one included, with the iVendNext partner kit.
Our ERP connectors and the partner kit.
A free app, open to build on
The optical app is free to install, and there is no separate price for optical. Its code is open: your partner, or your own developers, can copy and extend it for the way your chain works.
Our App library and kit terms.
Being built
In the order we are building them.
- 1
The payer at the tender
The cashier picks the customer's plan; the customer pays their share; the plan's share is booked as owed by the plan; the receipt shows the split and the claim reference; a return gives the plan's share back.
- 2
The third-party payer app in the App library
Payers, plans and members as your records, the plan's rules as data, claims built from the sales and matched to the plan's payment. One app for vision plans, insurers and company staff accounts.
The library keeps growing, and anything else your partner or your own team can build with the iVendNext partner kit.
Talk to us about your optical stores
Tell us how your stores and your lab work. We will show you the till, the optical app, and the iVendNext partner who can set it up near you.
Schedule DemoBuilding retail solutions for optical retailers? Talk to our partner team.
The App library for optical storesGuides for optical storesRecipes for developers
As of 24 October 2026. iVendNext makes no clinical claim.
