Turning Shoppers into Regulars: Loyalty Management

Sep 23, 2026

30 Mins

Getting customers to join a loyalty programme is one thing. Giving them a reason to return is another.

Join this webinar to see how retailers can use membership tiers, relevant rewards and targeted offers to turn occasional shoppers into regular customers.

Why Attend?

Loyalty should encourage the next visit

A loyalty programme can have thousands of members and still make little difference to customer behaviour. The real value comes when rewards feel relevant, are easy to use and give customers a reason to shop again.

This webinar will look at how retailers can move beyond simply issuing points and build a loyalty experience that supports repeat visits and stronger customer relationships.

What We’ll Cover?

  • Simple customer enrolment: See how shoppers can be enrolled without adding unnecessary steps at checkout.

  • Tiers, rewards and targeted offers: Explore how membership levels, spending rules and relevant offers can reward different customer behaviours.

  • From earning to redemption: Follow the customer journey from joining the programme and earning rewards to using them during a future purchase.

Meet the Speaker

Manish Chaturvedi

Vice President – Product Marketing

Give customers a reason to come back

Join us for a practical look at building a loyalty programme that goes beyond enrolment and supports more meaningful customer relationships.